You have been redirected to this page most probably because you use the multistore mode of PrestaShop, so you have to be aware of the most general cases, most frequently encountered;
 

Contexts

Using multistore, you commit to have read the corresponding PrestaShop documentation and not to consult us for issues related to contexts;

The context is materialized by the choice you make in the store selector at the top of the page;

The module only works in one context; the store one. So, in contrast, the module does not work in the global context (all stores) nor in store groups.

Saving the module configuration in a different context than the one of the store could cause malfunctions, unexpected errors.
 

Scheduled Tasks

The scheduled tasks that are run restore the context when saving the module configuration.

So for any major and/or structural changes in your environment (e.g. employee changes, changing store parameters etc.), it is appropriate to go to the module configuration and save the configuration.
 

Support

Before requesting support while using multistore, please do all operations which trigger support request again but having previously saved the module configuration in the store context.

So ;

• Saving the module configuration in the appropriate context (the store)
• The verification of all PrestaShop parameters in the same context
• Repeating the transactions presenting an issue, still in the same context

Most frequent cases of support come from mishandling of contexts, for example, the user, inadvertently , used “All the stores” context .
 

Commercial and Legal Framework

By buying the module, you have adhered to the General terms of PrestaShop Addons.

You have therefore acquired a license per module and per store, it will be necessary to provide proof of such purchase of additional licenses for this module, which will provide the right for support.

Our free support is based on a fair-usage rule, multistore generate additional costs for support, it is therefore normal that an additional license has to be purchased in case of using the multistore.