{"id":1150,"date":"2018-06-25T08:13:15","date_gmt":"2018-06-25T08:13:15","guid":{"rendered":"http:\/\/documentation.common-services.com\/woocommerce\/?p=1150"},"modified":"2018-06-25T08:34:46","modified_gmt":"2018-06-25T08:34:46","slug":"unable-to-find-product-for-this-sku","status":"publish","type":"post","link":"https:\/\/documentation.common-services.com\/woocommerce\/unable-to-find-product-for-this-sku\/","title":{"rendered":"Unable to find product for this SKU"},"content":{"rendered":"<p>You import an order and you get an error message like this:<\/p>\n<pre><span style=\"color: #ff0000;\">orders_import.php\/373: Unable to find product for this SKU (XXX-YYY)<\/span><\/pre>\n<p>The module searches for the product by Reference (SKU), but couldn&#8217;t find the product in your database.<\/p>\n<p><strong>You have exported the product using the module to WooCommerce? <\/strong><\/p>\n<p>Check that the product still exists in your Prestashop by doing a search by reference:<\/p>\n<p><a href=\"http:\/\/documentation.common-services.com\/woocommerce\/wp-content\/uploads\/2018\/06\/unable-to-find-product-for-this-sku.jpg\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/documentation.common-services.com\/woocommerce\/wp-content\/uploads\/2018\/06\/unable-to-find-product-for-this-sku-1024x544.jpg\" alt=\"\" width=\"980\" height=\"521\" class=\"alignnone size-large wp-image-1653\" srcset=\"http:\/\/documentation.common-services.com\/woocommerce\/wp-content\/uploads\/2018\/06\/unable-to-find-product-for-this-sku-1024x544.jpg 1024w, http:\/\/documentation.common-services.com\/woocommerce\/wp-content\/uploads\/2018\/06\/unable-to-find-product-for-this-sku-300x159.jpg 300w, http:\/\/documentation.common-services.com\/woocommerce\/wp-content\/uploads\/2018\/06\/unable-to-find-product-for-this-sku-768x408.jpg 768w, http:\/\/documentation.common-services.com\/woocommerce\/wp-content\/uploads\/2018\/06\/unable-to-find-product-for-this-sku-60x32.jpg 60w, http:\/\/documentation.common-services.com\/woocommerce\/wp-content\/uploads\/2018\/06\/unable-to-find-product-for-this-sku-150x80.jpg 150w, http:\/\/documentation.common-services.com\/woocommerce\/wp-content\/uploads\/2018\/06\/unable-to-find-product-for-this-sku.jpg 1858w\" sizes=\"(max-width: 980px) 100vw, 980px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Other hints:<\/p>\n<ul>\n<li>Check that there is no space in the product reference<\/li>\n<li>Check that this reference is not a duplicate in your database<\/li>\n<li>Make sure the product is active, and can ordered on the front office<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>You had WooCommerce Products before using the module? <\/strong><\/p>\n<p>So your products exist on WooCommerce, but not on Prestashop or with a different reference. Be sure to match your WooCommerce Seller reference (SKU) with those of Prestashop.<\/p>\n<p>&nbsp;<\/p>\n<p>In any case, to understand the link between the SKU and Reference, go to: <a title=\"Validate your catalog structure\" href=\"https:\/\/documentation.common-services.com\/woocommerce\/validate-your-catalog-structure\/\">Validate your catalog structure<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You import an order and you get an error message like this: orders_import.php\/373: Unable to find product for this SKU (XXX-YYY) The module searches for the product by Reference (SKU), but couldn&#8217;t find the product in your database. You have exported the product using the module to WooCommerce? Check that the product still exists in [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[91],"tags":[50,101,79,151,231,15],"class_list":["post-1150","post","type-post","status-publish","format-standard","hentry","category-frequent-issues","tag-import","tag-import-en","tag-reference","tag-reference-en","tag-sku-en-en","tag-sku"],"_links":{"self":[{"href":"https:\/\/documentation.common-services.com\/woocommerce\/wp-json\/wp\/v2\/posts\/1150"}],"collection":[{"href":"https:\/\/documentation.common-services.com\/woocommerce\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/documentation.common-services.com\/woocommerce\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/documentation.common-services.com\/woocommerce\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/documentation.common-services.com\/woocommerce\/wp-json\/wp\/v2\/comments?post=1150"}],"version-history":[{"count":3,"href":"https:\/\/documentation.common-services.com\/woocommerce\/wp-json\/wp\/v2\/posts\/1150\/revisions"}],"predecessor-version":[{"id":1654,"href":"https:\/\/documentation.common-services.com\/woocommerce\/wp-json\/wp\/v2\/posts\/1150\/revisions\/1654"}],"wp:attachment":[{"href":"https:\/\/documentation.common-services.com\/woocommerce\/wp-json\/wp\/v2\/media?parent=1150"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/documentation.common-services.com\/woocommerce\/wp-json\/wp\/v2\/categories?post=1150"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/documentation.common-services.com\/woocommerce\/wp-json\/wp\/v2\/tags?post=1150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}